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Terms & Conditions

About us

The Wellness Revolution offers health
and wellness solutions to assist you with improving your overall health and
wellness. We deliver health assessment solutions to your door step.

Use of Site

You may only use this site to browse
the content, make legitimate purchases and shall not use this site for any
other purposes, including without limitation, to make any speculative, false or
fraudulent purchase. This site and the content provided in this site may not be
copied, reproduced, republished, uploaded, posted, transmitted or distributed.
‘Deep-linking’, ’embedding’ or using analogous technology is strictly
prohibited. Unauthorized use of this site and/or the materials contained on
this site may violate applicable copyright, trademark or other intellectual
property laws or other laws.

Disclaimer of Warranty

The contents of this site are
provided “as is” without warranty of any kind, either expressed or implied,
including but not limited to warranties of merchantability, fitness for a purpose
and non-infringement. The owner of this site, the authors of these contents and
in general anybody connected to this site in any way, from now on collectively
called “Providers”, assume no responsibility for errors or omissions in these
contents. The Providers further do not warrant, guarantee or make any
representation regarding the safety, reliability, accuracy, correctness or
completeness of these contents. The Providers shall not be liable for any
direct, indirect, general, special, incidental or consequential damages
(including -without limitation- data loss, lost revenues and lost profit) which
may result from the inability to use or the correct or incorrect use, abuse, or
misuse of these contents, even if the Providers have been informed of the possibilities
of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not
allow this disclaimer to take full effect.
Errors and omissions excluded (E&OE).

Our Rights

We reserve the right to:

Privacy Policy

Modify or withdraw, temporarily or
permanently, the Website (or any part of) with or without notice to you and you
confirm that we shall not be liable to you or any third party for any
modification to or withdrawal of the Website; and/or

change these Conditions from time to
time, and your continued use of the Website (or any part of) following such
change shall be deemed to be your acceptance of such change. It is your
responsibility to check regularly to determine whether the Conditions have been
changed. If you do not agree to any change to the Conditions then you must
immediately stop using the Website; and or

We will use our reasonable endeavours
to maintain the Website. The Website is subject to change from time to time.
You will not be eligible for any compensation because you cannot use any part
of the Website or because of a failure, suspension or withdrawal of all or part
of the Website due to circumstances beyond our control.

We are committed to protecting your
privacy. This privacy policy applies to all the web pages related to this
website. All the information gathered in the online forms on the website is
used to personally identify users that subscribe to this service. The
information will not be used for anything other than which is stated in the
Terms & Conditions of use for this service. None of the information will be
sold or made available to anyone. The Site may collect certain information
about your visit, such as the name of the Internet service provider and the
Internet Protocol (IP) address through which you access the Internet; the date
and time you access the Site; the pages that you access while at the Site and
the Internet address of the Web site from which you linked directly to our
site. This information is used to help improve the Site, analyse trends, and
administer the Site. We may need to change this policy from time to time in
order to address new issues and reflect changes on our site. We will post those
changes here so that you will always know what information we gather, how we
might use that information, and whether we will disclose that information to
anyone. Please refer back to this policy regularly. If you have any questions
or concerns about our privacy policy, please send us an E-mail. By using this
website, you signify your acceptance of our Privacy Policy. If you do not agree
to this policy, please do not use our site. Your continued use of the website
following the posting of changes to these terms will mean that you accept those
changes.

Cookie/Tracking Technology

By using our website you agree to the
use of cookies (i.e. to manage your shopping cart items and other features).
The Site may use cookie and tracking technology depending on the features
offered. Cookie and tracking technology are useful for gathering information
such as browser type and operating system, tracking the number of visitors to
the Site, and understanding how visitors use the Site. Cookies can also help
customize the Site for visitors. Personal information cannot be collected via cookies
and other tracking technology; however, if you previously provided personally
identifiable information, cookies may be tied to such information. Aggregate
cookie and tracking information may be shared with third parties.

Third-Party Links

In an attempt to provide increased
value to our Users, we may provide links to other websites or resources. You
acknowledge and agree that we are not responsible for the availability of such
external sites or resources, and do not endorse and are not responsible or
liable, directly or indirectly, for the privacy practices or the content
(including misrepresentative or defamatory content) of such websites, including
(without limitation) any advertising, products or other materials or services
on or available from such websites or resources, nor for any damage, loss or
offence caused or alleged to be caused by, or in connection with, the use of or
reliance on any such content, goods or services available on such external
sites or resources.

Product availability

Lead time is dependent on stock
availability. Should we have stock available; orders will be dispatched 3 – 5
working days for local deliveries and 4 – 8 working days for areas outside of
Gauteng after payment reflects in our bank. Should the product not be in stock
please allow 10 working days plus freight transit time. This will allow for
manufacturing and delivery to our warehouse. Every effort is made to effect
shipment of your order timeously, however, unforeseen circumstances may cause
delays. Should we be faced with such an occurrence The Wellness Revolution
Group Services Pty Ltd. will contact you via email and provide a revised
shipping schedule.

Confirmation

An email will be sent out regarding
the delivery date. If the customer does not respond within 24hrs of such
communication, it could push the delivery turnaround time of 4-8 working days
longer than expected.

Delivery Policy

When you click to make a purchase
with us legal obligations arise and your right to refund of monies charged to
your credit card or paid in any other way agreed by us, are limited by our
terms and conditions. You must not make any purchase through this site unless
you understand and agree all our terms and conditions. Once payment is made for
the purchase, it is deemed that you have read and understood the terms and
conditions for such a purchase. If you have any queries please contact us
before making any purchase for any service through this website.

Please note: The Wellness Revolution
Group Services reserves the right to levy delivery fees according to specials
offered.

Shipping

Please ensure the correct shipping
address is provided from the outset as title and risk will pass to you once the
order has left our premises. If a customer accepts the delivery date and time
given and is not available at the set time and date, we would charge an
additional delivery charge to re-deliver.

Order processing

Order processing will not begin until
we receive a confirmed order and full payment.

Refunds/returns Policy

In the unforeseeable event that you
might need to cancel and return your order, we will do our absolute best to
make this process as seamless as possible. We require your cancellation in
writing, within 5 days from the date of delivery. If the fault is not deemed to
be ours, you will be liable for a R150.00 handling fee which we will deduct
from the refund. You are encouraged to return the order to one of our branches
or we can arrange a collection at a time that is convenient for you. There will
be a R120.00 collection fee, that will also be deducted from the final refund
amount. Thank you for understanding that we require the goods in their original
undamaged packaging.

Disclosure of outlet country at time of payment

South Africa First National Bank

Payment Options and Pricing

All transactions will be processed in
South African Rands (ZAR).

The Wellness Revolution Group
Services endeavours to offer you competitive prices on current products; your
total order price will include the price of the purchase plus any applicable
sales tax and shipping charges. The Wellness Revolution Group Services reserves
the right to change pricing at any time without prior notice. Should The
Wellness Revolution Group Services reduce its price on any shipped products
within 10 working days of shipment, you may contact us and request a refund of
the difference between the price you were charged and the reduced selling
price. To receive the refund you must contact us within 7 days of shipment.

Credit Card

We accept MasterCard and Visa credit
cards. If you do not have a credit card please utilise one of the other payment
options, or simply log off and return to the site at a later time to complete
your order.

***EFT (Electronic Fund Transfer)

One of the most widely used ways of
sending money online. Once you have added enough items to your shopping cart,
proceed to “Submit and process payment” and follow the order processing
instructions. Select the option to pay via EFT. You will then have to load
FitChef as a beneficiary on your internet banking and use the unique order
number in the reference line for your payment. This should ensure speedy
processing and delivery of your selected products.

Banking Details
FNB Bank
The Wellness Revolution Group Services
Account: 62826954027 (Cheque)
Branch: Randpark Ridge
Branch Code: 255955

Direct Deposit

You may pay for your products through
a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll
have to go into your bank and physically make your direct deposit there. Please
email through your deposit slip to us on orders@fitchef.co.za to ensure your
payment is confirmed and order shipped as quickly as possible.

For more information about how to
order, special order requirements and other payment options, please contact our
Support Team on (011) 791 6228 or email orders@thewellnessrevolution.co.za

Security Policy

A 3rd-party payment service process all credit card transactions. 
All credit card transactions are 128-bit Secure
Socket Layers (SSL) encrypted. The company registration documents and the
site’s registered domain name are checked and verified by Thawte, ensuring the
cardholder and merchant that nobody can impersonate VCS to obtain confidential
information. All encryption complies with international
standards. Encryption is used to protect the transmission of personal
information when completing online transactions. The paymentservice Internet
servers are protected by firewalls and intrusion detection systems. The
Merchant does not have access to credit details. 

Monitoring

We have the right, but not the
obligation, to monitor any activity and content associated with the Website. We
may investigate any reported violation of these Conditions or complaints and
take any action that we deem appropriate (which may include but is not limited
to, issuing warnings, suspending, terminating or attaching conditions to your
access and/or removing any materials from the Website).

Law

The Conditions will be exclusively
governed by and construed in accordance with the laws of South Africa whose
Courts will have exclusive jurisdiction in any dispute, save that we have the
right, at our sole discretion, to commence and pursue proceedings in
alternative jurisdictions.

Updating of these terms and conditions

We reserve the right to change,
modify, add to or remove from portions or the whole of these Terms and
Conditions from time to time. Changes to these Terms and Conditions will become
effective upon such changes being posted to this Website. It is the User’s
obligation to periodically check these Terms and Conditions at the Website for
changes or updates. The User’s continued use of this Website following the
posting of changes or updates will be considered notice of the User’s
acceptance to abide by and be bound by these Terms and Conditions, including
such changes or updates.

Consent and undertaking

I understand that all the designs and
trademarks are registered to FitChef and hereby accept the terms and conditions.
I undertake not to copy/duplicate the trademarks and designs directly or
indirectly in anyway and understand the legal implications thereof. Should I be
found to be in violation of this agreement I understand that I will be held
liable for all legal costs incurred by FitChef for any civil action or any
legal action deemed necessary and taken against me.

Refund /
Return Policy

Dear Customer
Our return and refund policy is limited to defective products, packaging or delivery problems, for individual products.

In the unforeseeable event that you might need to
return products, we will do our absolute best to make this process as seamless
as possible. We require your details in writing (email orders@thewellnessrevolution.co.za), within 5 days from the date of delivery or retail purchase. 

We can arrange a collection at a time that is convenient for you. 

Thank you for understanding that we require the goods in their original undamaged packaging.

Errors and omissions excluded (E&OE).

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